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***REFUND POLICY***

This Refund Policy outlines the terms under which refunds may be sought or issued for services facilitated or directly managed by The Comp Queen ("we," "us," or "our"). Our policy reflects our role as an independent casino host, where most payments are handled by third parties, but also addresses specific instances where we may directly collect and disburse funds for group activities.

By using our website and services, you agree to this Refund Policy.

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1. Refunds for Individual Casino & Travel Arrangements (No Direct Payment)

For individual bookings of casino stays, cruise line passages, flights, hotel accommodations, or other travel services where payment is made directly by you (the "Player") to the Third Party/Travel Partner (e.g., casino, cruise line, airline, hotel), the following applies:

  • No Direct Refunds from The Comp Queen: The Comp Queen does not collect, process, or hold your payments for these individual arrangements. Therefore, we are not responsible for issuing refunds to you for these bookings.

  • Third-Party Refund Policies Govern: Any eligibility for a refund, and the amount and method of any refund, for these services is solely governed by the terms and conditions, cancellation policies, and refund policies of the specific Third Party/Travel Partner with whom you made the direct payment and entered into a contract.

  • The Comp Queen's Assistance: The Comp Queen will strive to assist you by communicating with the relevant Third Party/Travel Partner and requesting a refund on your behalf. However, we cannot guarantee that a refund will be issued by the Third Party/Travel Partner, as their decision is final based on your contract with them.

  • Player's Responsibility: It remains your responsibility to review and understand the cancellation and refund policies of all Third Parties/Travel Partners you contract with directly.

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2. Refunds for The Comp Queen's Group Tours & Excursions (Direct Payment)

For specific private tours or excursions organized as a group by The Comp Queen, where you submit payment directly to The Comp Queen (for us to then pay the tour operator on behalf of all participants), the following refund terms apply:

  • Cancellation by Participant (Player):

    • Notice Required: All cancellations by participants for group tours/excursions must be submitted to The Comp Queen in writing (via email to support@thecompqueen.vip).

    • Refund Eligibility: Refund eligibility and amount will be determined by the cancellation policy of the specific tour operator, agreed-upon group trip terms, and any non-refundable deposits retained.

    • Typically Non-Refundable Closer to Departure: Due to commitments made to tour operators, payments often become non-refundable as the departure date approaches. Detailed cut-off dates and refund percentages will be provided for each specific group tour.

  • Cancellation by The Comp Queen:

    • The Comp Queen reserves the right to cancel any group tour/excursion prior to departure based on our safety assessment (e.g., unforeseen risks, travel advisories) or due to insufficient participant numbers.

    • In the event of cancellation by The Comp Queen for these reasons, we will aim to provide you with a full refund of the payment you submitted directly to us for that specific group tour/excursion. We are not responsible for any additional costs incurred (e.g., flights, individual hotel bookings) that were not paid directly to The Comp Queen.

  • Cancellation by Tour Operator:

    • If the tour operator cancels the group tour/excursion, The Comp Queen will process any refund received from the tour operator back to participants, less any non-recoverable costs. Timing depends entirely on the tour operator's processing timeline.

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3. General Refund Process and Expectations

  • To request a refund, please contact The Comp Queen immediately in writing (via email to support@thecompqueen.vip) with details of your booking and the reason for your request.

  • For refunds directly managed by The Comp Queen (e.g., group tours/excursions as per Section 2), we will process eligible refunds within 7-10 business days of approval.

  • For refunds originating from Third Parties/Travel Partners (as per Section 1), The Comp Queen will submit your request promptly. Please be aware that once a refund is approved by a cruise line or travel partner, processing times vary significantly. While typically 7-10 business days, it could take up to 90 days depending on the partner's policy, payment method, and volume of requests.

  • No Guarantees of Outcome: While The Comp Queen acts as your advocate, we cannot guarantee the outcome of any refund request governed by Third Party/Travel Partner policies.

  • Non-Refundable Items/Situations: Certain services, deposits, or portions of bookings may be non-refundable under any circumstances, particularly for last-minute cancellations or specific contractual terms with Third Parties. Any administrative, planning, or booking fees charged directly by The Comp Queen are strictly non-refundable once services have commenced.

  • Travel Insurance Recommendation: It is of vital importance to consider purchasing travel insurance in the event problems occur with your travel plans. For more information on recommended travel insurance, click HERE.

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4. Player Responsibility for Cancellations

You are responsible for understanding the cancellation deadlines and policies of both The Comp Queen (for group tours) and all Third Parties/Travel Partners. Failure to cancel within specified timeframes or adhere to policy requirements may result in the forfeiture of payments and no eligibility for a refund.

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5. Force Majeure & Third-Party Limitations

The Comp Queen shall not be liable for any failure or delay in fulfilling refund requests or providing services due to circumstances beyond our reasonable control (e.g., natural disasters, acts of war or terrorism, epidemics, pandemics, government travel restrictions, significant weather events, or closures of casinos/cruise lines).

Furthermore, if a Third Party/Travel Partner issues travel credits, vouchers, or Future Cruise Credits (FCCs) instead of cash refunds due to a force majeure event or policy restriction, The Comp Queen is bound by those terms and cannot force a cash payout on your behalf.

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6. Governing Law and Dispute Resolution

This Refund Policy shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law principles. Any legal action or proceeding arising out of or relating to this policy must be brought exclusively courts located in McMinn County, Tennessee .

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7. Right to Amend Policy

The Comp Queen reserves the right to amend, modify, or update this Refund Policy at any time, without prior notice, at our sole discretion. Any changes will be effective immediately upon posting the revised Refund Policy on this page. Your continued use of our Website and services after the posting of any changes constitutes your acceptance of those changes.

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8. Contact Us

For any questions regarding this Refund Policy or to initiate a refund request, please contact us at: INFO@TheCompQueen.vip

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